These are standard website terms for general information. They should be reviewed with professional legal advice if you need terms tailored to specific contracts, payment terms, guarantees, cancellations, commercial accounts, or regulated services.
This website is operated by Mould Matters Limited, a company registered in England and Wales with company number 15517268. Our registered office is 1 Allied Business Centre, Coldharbour Lane, Harpenden, England, AL5 4UT.
You may use this website for lawful personal or business purposes, including learning about mould, damp and condensation services, submitting enquiries and requesting contact from our team. You must not misuse the website, attempt unauthorised access, interfere with security, copy content unlawfully, or use the site in a way that could damage our reputation or systems.
The information on this website is provided for general guidance only. It is not a substitute for a site inspection, professional diagnosis, laboratory testing, written report, legal advice, medical advice or building survey. Mould, damp, condensation and water damage issues can vary by property, access, materials, ventilation, moisture source and occupancy.
When you submit an enquiry, request a quote or book an inspection, you agree to provide accurate information about the property, access, visible issues, safety concerns and any relevant documents or photographs. Quotes, availability, attendance times and proposed works may change where the information supplied is incomplete, access is restricted, conditions differ on inspection, or urgent safety issues are identified.
You are responsible for ensuring that you have permission for us to attend, inspect or work at the property, including from landlords, tenants, managing agents, insurers or other responsible parties where required. You should tell us about hazards, access restrictions, parking limitations, vulnerable occupants, pets, known asbestos risks, electrical risks, leaks, contamination or any other condition that could affect safe attendance.
Any inspection notes, photographs, moisture readings, testing results, recommendations or reports are based on the information and conditions available at the time. Findings may change if hidden defects, leaks, ventilation issues or building conditions later become apparent. Reports should not be altered, selectively quoted or used for purposes beyond the context in which they were prepared without our written agreement.
Prices, call-out charges, inspection fees, treatment costs and report fees will be confirmed before work is agreed where possible. Payment terms will be provided with the relevant quote, invoice or booking confirmation. If you need to cancel or rearrange an appointment, please contact us as soon as possible. Cancellation charges may apply where short notice, travel, reserved time or materials are involved.
We take reasonable care to keep this website accurate and available, but we do not guarantee that it will always be uninterrupted, error-free or complete. To the fullest extent permitted by law, we are not responsible for losses arising from misuse of this website, reliance on general website information without an appropriate inspection, or third-party websites linked from this site. Nothing in these terms limits liability that cannot legally be limited.
Our Privacy & Cookie Policy explains how we handle personal information and cookies. These terms are governed by the laws of England and Wales. If you have questions about these terms, contact Mould Matters Limited using the contact details on this website or write to our registered office.
Questions about these terms?
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