This is a standard website privacy and cookie policy for general information. It should be reviewed with professional legal advice if you need terms tailored to specific processing, advertising, analytics, supplier systems, or compliance requirements.
Mould Matters Limited is a company registered in England and Wales with company number 15517268. Our registered office is 1 Allied Business Centre, Coldharbour Lane, Harpenden, England, AL5 4UT. For privacy queries, you can contact us using the details shown on this website.
We may collect contact details, enquiry information, property details you choose to provide, photographs or documents you upload, booking information, payment or invoice details, correspondence, and technical information such as device, browser, IP address, cookie identifiers and website usage data.
We use personal information to respond to enquiries, assess mould, damp, condensation or water damage issues, arrange inspections or remedial work, prepare quotes and reports, manage bookings, provide customer support, improve our website, keep business records, meet legal obligations and protect our rights, customers and staff.
Depending on the circumstances, we may rely on consent, performance of a contract, steps before entering a contract, legitimate interests, legal obligations, or vital interests where urgent safety concerns apply. Where we rely on legitimate interests, we balance those interests against your rights and expectations.
We may share information with staff, contractors, testing laboratories, professional advisers, insurers, payment providers, IT and website service providers, regulators or authorities, and parties involved in a property matter where sharing is necessary to provide services or comply with the law.
Cookies are small files placed on your device. This website may use essential cookies to make the site work, preference cookies to remember choices, analytics cookies to understand website usage, and marketing cookies where enabled to measure campaigns or show relevant content. You can block or delete cookies in your browser settings. Some essential features may not work properly if essential cookies are disabled.
We keep personal information only for as long as necessary for the purpose collected, including service delivery, reporting, warranty or dispute handling, accounting, tax, insurance and legal record requirements. We use reasonable organisational and technical measures to protect information, but no website or email transmission can be guaranteed completely secure.
You may have rights to access, correct, erase, restrict, object to or receive a copy of your personal information, and to withdraw consent where processing is based on consent. You also have the right to complain to the UK Information Commissioner’s Office. We may need to verify your identity before responding to a request.
If you have questions about this policy or how your information is handled, contact Mould Matters Limited using the contact details on this website or write to our registered office. We may update this policy from time to time, and the latest version will be published on this page.
Questions about your data?
Contact Mould Matters and we’ll direct your request to the right person.
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