Awaab’s Law
Putting safety first in every home we support.
Starting October 2025
In 2020, two year old Awaab Ishak lost his life because of dangerous mould in his home. For years his family asked for help, and for years nothing changed. His death changed everything.
Now the government has introduced Awaab’s Law. This legislation makes sure no landlord can ignore serious housing issues again. It sets strict legal deadlines to fix emergency and significant hazards, starting from the moment they are reported.
At Mould Matters, we have always believed that every home should be a safe and healthy place to live. This new law makes that belief a legal requirement, and we are here to help landlords and housing providers meet those standards properly and without delay.
What the law says
From 27 October 2025, social landlords will be required to act quickly on two types of hazards:
• Emergency hazards such as severe mould, exposed wires or no heating in winter must be investigated and made safe within 24 hours.
• Significant hazards such as widespread damp, broken windows or failed heating systems must be investigated within 10 working days, reported to tenants within 3 working days, and repaired within 5 working days.
If repairs cannot be completed in time, landlords must provide suitable alternative accommodation.
What this means for housing providers
The rules are clear, and the timeframes are tight. Awaab’s Law demands:
Round the clock response teams
Qualified professionals to assess risks
Detailed reports and evidence to support decisions
A person-centred approach where tenant health and wellbeing come first
Everyday living, such as cooking, washing or drying clothes, is not a breach of tenancy. Homes must be safe for life to happen.
The cost of getting it wrong
Failure to meet these new requirements could result in court action, compensation or regulatory penalties, paying for emergency accommodation, loss of trust with tenants, partners and the public, and serious damage to organisational reputation.
The law is built to protect people. If ignored, the consequences will be costly.
How we can help
With over 18 years of experience, we help landlords and housing providers tackle damp, mould and ventilation problems properly. We do not fix the surface, we go to the root of the issue.
Our services include 24/7 emergency callouts, Awaab’s Law compliant inspections and reports, support with alternative accommodation, tenant focused communication and advice, and preventative strategies to stop future hazards.
We work with housing associations, local authorities and private landlords, helping you meet your legal duties while protecting tenants’ health, dignity and safety.
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