Mould that follows water damage is usually covered under a property insurance policy, but the claims process depends on clear evidence: what happened, what it caused, and what was needed to put it right. We document every insurance job to that standard from the first visit — photographic evidence, moisture readings, and where relevant, air and surface sample testing to confirm the extent of contamination before works begin.

Our team is used to working alongside loss adjusters and insurers directly, and we can liaise on your behalf to keep a claim moving rather than leaving you to relay information back and forth. That includes scoping the works in a way that aligns with what insurers expect to see — proportionate, evidenced, and clearly tied to the insured event rather than pre-existing issues.

The remediation itself follows the same principles as our standard service: source removal rather than masking, containment where cross-contamination is a risk, and post-remediation verification to confirm the space has returned to a normal fungal ecology. The difference with insurance work is the paper trail running alongside it, which we build in as standard rather than reconstructing after the fact if a claim is queried.

If you’re a homeowner going through insurers for the first time, we can talk you through what to expect. If you’re a broker, adjuster, or property manager instructing on behalf of a client, we’re set up to work directly with you throughout.